Iberia now supplies police with precise information about the number of passengers boarding or disembarking from each flight in the T4S building, allowing them to assign the right number of officers to handle the flow efficiently.
The system is especially helpful during high traffic periods such as Easter Week, summer, Christmas, and other days throughout the year when bottlenecks may occur.
In addition, the AENA airport authority has moved passport control facilities for the “H” gates of the main T4 building to a more convenient location in order to speed the transit of passengers bound from/to non-Schengen European destinations.
One of the key aims of Iberia’s Ágora project at its Madrid hub is to speed the passage of its customers through the airport. Other aims of the plan are to increase punctuality and to improve customers’ travel experience.