QANTAS THANKS ITS MOST LOYAL CUSTOMERS

Qantas today announced a range of special offers for its most loyal customers
to thank them for their support throughout the recent period of industrial action.

Selected Qantas Frequent Flyers will be offered additional points based on their tier status for all eligible
Qantas flights from 16 November 2011 until 23 December 2011, including new bookings and those already
made.
Qantas Chief Executive Officer Alan Joyce said the offer is about recognising the loyalty of Qantas Frequent
Flyers.
“We deeply regret the impact on our Frequent Flyers of the recent industrial action and grounding of the
Qantas fleet. However, our customers can now book Qantas flights with confidence and certainty,” Mr Joyce
said.
“Qantas is now 100 per cent focused on getting customers to their destinations, safely, on time, in comfort,
and rewarding their loyalty to Qantas. We are delighted to be offering these special bonuses to our valued
Frequent Flyers.”
The Qantas Frequent Flyer bonus points offers will include:
All Platinum and Platinum One Members:
– Double the points they would normally earn for eligible Qantas flights from 16 November until 23
December 2011
All Gold Members:
– 50 per cent more points than they would normally earn for eligible Qantas flights from 16 November
until 23 December 2011
All Silver and selected Bronze Members:
– 25 per cent more points than they would normally earn for eligible Qantas flights from 16 November
until 23 December 2011
In addition, members who were directly impacted by industrial action will be offered a unique Qantas gift or
experience, such as complimentary membership to epiQure by Qantas Frequent Flyer – the online food and
wine community, a Qantas First Lounge or Qantas Club invitation, a voucher for Qantas Valet or Qantas Drive,
or a complimentary Q Bag Tag, depending on the member’s tier status.